16th September – order O2 broadband and they send me a confirmation e-mail.
17th September they set up my direct debit.
24th September they activate the line, 2 days late, but not bad. The day after they even rather nauseatingly tell me I am connected, and to smile about it.
No O2, I am smiling. I am swearing at my laptop. I need a modem router in order to be able to connect. Where is that?
I call them 29th September to find out. We are out of routers they say, but we’ll have a new batch in on 1st October, so you should get your modem by the start of the following week – 4th October.
It’s now 10th October, and I still have nothing, so I call them again. Where’s my modem I ask? Oh sir we have no shipment number for you. We’re out of modems. Why did someone tell me a modem would be sent to me within a week? It will not be sent. When will it be sent? We cannot tell you. Can I speak to a supervisor? No, they cannot tell you either.
So then 02, supposed winner of a whole slew of rewards, this is my way of hitting you: your service for home broadband is complete and utter crap. You take the time to inform me of all the good stuff, but have no comms whatsoever to inform me that you have none of the crucial routes to get my broadband to work. Winner.
Question is what the hell I do… Go to someone else and I waste weeks and weeks. Buy a router, and bill it to O2? Or at least I can pen a blog entry like this and maybe a few people might think twice before considering 02 broadband.