I’m currently in the middle of moving to a new flat – all my furniture moves tomorrow, and I’ll only move sometime next week – due to British Gas! It has been impossible to get all the certificates and checks complete on time, and the landlord will not let me live there until this is sorted out. Further, the performance of British Gas when you call them is lousy – a very complex series of options to choose from, and then staff that don’t seem to know what they are doing.
This contrasts starkly with BT whose performance has been exemplary. Very fast responses when calling them, a swift service with SMS confirmation that the new telephone line had been activated, and kind callcentre staff.
BT and British Gas may be ‘legacy providers’ but it seems that BT is doing a lot better working with that legacy than British Gas is!