As covered by England Expects (in French, e-mail now removed) and Guido Fawkes (in English), the European Parliament has been full of gossip this week as a result of a remarkable resignation e-mail from a member of staff that was copied to all 5000 or so people on the European...
Crisis Communications
In some strange irony in these times of climate change I’ve had to abandon the green option (Eurostar) and go for the polluting option (an Easyjet flight – CDG–Bristol) to get myself to South Wales. There have been all kinds of delays to flights around Europe over the last few...
Over the last 48 hours there has been much searching for the root of the problems Eurostar has been facing. There has been plenty of human incompetence for sure, but at the start the trains were at fault. I’ve consistently been tweeting that the problems are not unprecedented and have...
We Are Social, the firm behind Eurostar’s presence on Twitter and Facebook, have written a note about their role in helping the rail company respond to the ongoing travel difficulties starting on 18th December, and continuing as I write. Eurostar ignoring Twitter, and especially @colettebalou who was stuck on one...